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address of this article: /life service /customer access through channels such as the unified access of customers only requires login from the customer service software. one platform responds to multiple channels of customer consultation and automatic allocation of new conversations. customer service software can realize multiple customer service can maintain the same reception volume and support multiple personalized allocation solutions. it can realize real-time supervision of all allocation needs. customer service software administrators can view the chat situation between members and customers in real time and support seamless dialogue. support assisted reply data statistics report website customer service system can intuitively see the workload, response time, satisfaction and other indicators of each customer service. multi-dimensional detailed statistics, such as multi-dimensional detailed statistics. more functions, you need. the customer service system supports text, expressions, pictures, videos, rich text, voice, files, forms and other message types. chat records are permanently stored in different devices. different devices are automatically synchronized. chat records are viewed anytime, anywhere. the customer profile can be synchronized. the synchronous communication of nicknames, membership levels, order information and other materials is smoother. customer satisfaction can be automatically invited to evaluate. automatically count the evaluation status and calculate customer satisfaction. product card can send product card messages. it can also realize the sending of product links and automatic conversion of product cards. customer input guide customers to automatically match questions when entering text in the chat interface. guide customers to ask questions quickly. multi-robots can be configured with different robots. questions and answers. multi-web access can be connected to multiple websites. you can also access different chat windows. customer service reception and other official account menu tracks. after fans follow, click on the menu to record the track. customer service can view the click status of the fan menu guide to contact customer service. when the customer clicks to send the contact information to the customer, the customer can quickly copy wechat. /name: /quality assurance /the website contains the best customer service software, which has been committed to customer service online systems for many years. it has customer service systems, cloud customer service systems, customer service software, and customer service online software to help enterprises better communicate with customers, and has realized solutions for demand scenarios such as multi-channel access, multi-customer service efficient assistance, robot reply, and data statistical analysis. the url is /previous article: /smart customer service outsourcing
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